KDVEN ("we", "us", "our") sells the digital product "If I'm Not Around: Family Emergency Binder (India Edition)" through this website. This policy explains what personal information we collect, how we use it and the choices you have. By using this website or buying our product you agree to this policy.
1. Information we collect
- Details you give us: your name, email address and (optionally) mobile number when you place an order or contact us.
- Order details: order ID, payment ID, amount, date and download activity.
- Technical data: basic server logs such as IP address, browser type and pages visited, created automatically when you use the site.
The binder you download is a blank, fillable PDF. Anything you type into it stays on your own device. We do not receive it.
2. How we use your information
- To process your payment and deliver your private download link, on screen and by email.
- To provide support, resend links and resolve payment or download problems.
- To prevent fraud and misuse of download links.
- To meet legal, accounting and tax requirements.
We do not sell your personal information. We send only service messages related to your order. We will send marketing emails only if you separately agree, and you can opt out at any time.
3. Who we share it with
- Razorpay (payment processing), under its own privacy policy.
- Our hosting and email providers, who store and transmit data on our behalf.
- Authorities, only when the law requires it.
4. Cookies
We do not use advertising or tracking cookies on this site. Razorpay's checkout may set cookies it needs to process payments securely.
5. How long we keep it
We keep order records only as long as needed to provide the service, handle support and refunds, and meet legal and tax obligations. Download links expire automatically after 7 days or 5 downloads.
6. Security
The product file is stored in a protected folder and is served only through a private, expiring link. We use reasonable technical measures to protect your data, but no method of transmission or storage is completely secure.
7. Your rights
You may ask us to access, correct or delete your personal information, or to withdraw consent, subject to legal retention requirements. Write to support@yourdomain.com and we will respond within a reasonable time.
8. Children
This website is intended for adults. We do not knowingly collect personal information from anyone under 18.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its updated date.
10. Grievance contact
For any privacy concern or complaint, contact KDVEN support@yourdomain.com. We aim to acknowledge complaints within 24 hours and resolve them within 3 days.